Collections

We aim for a partnership approach with our clients and work with them to devise the most effective strategy for their particular business and customer base.  Each current and proposed contact with a customer is reviewed to ensure its effectiveness – each call or letter must add value.

All our teams appreciate the sensitivity of the collections process and are trained to incorporate TCF principles into their communication with customers. Calls are then audited via call recording and monitoring to ensure compliance and reward TCF pro-activity.  Our highly ethical and professional approach has resulted in compliments not just from our clients but also from some of their debtors.

Our service covers both commercial and consumer debt and is totally scaleable.  For commercial debts, we can be on site, audit your ledger with you and start actioning the accounts within 24 hours.

Rehabilitation

Particularly in a falling property market, it is in a lender’s interests to avoid repossession if at all possible.  Customer relationships are broken, the litigation process has to be tightly managed and the recovery made following repossession can be far short of the amount of the debt.

Our rehabilitation service consists of letters and telephone negotiations carried out under your brand. Our professional negotiators quickly identify which customers have the ability to pay, and set up realistic repayment plans on your behalf.