Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The use of cookies is now standard for most websites.

If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.

You can set your internet browser not to accept cookies and the website above will tell you how to remove them from your computer. However, this may affect the functionality of the websites you visit, and some websites will not work at all on your browser unless it is set to accept the website’s cookies.

The cookies we use

Below we describe the cookies we use on our sites and what we use them for. Currently, we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use our sites, or you should delete the cookies having visited the site(s), or you should browse the site(s) using your browser’s anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc).

You should also read our Privacy Policy in conjunction with this information about cookies.

The information below explains the cookies we use on our sites and why:

Strictly necessary cookies

These cookies are fundamental to the functionality of our Case Tracking Sites, including our Customer Remortgage Portal located at and cannot be switched off without blocking features to these sites, which include enabling login to the sites and site security.

  • optima_Auth
  • optima_CookieControl
  • optima_CookieControlPrefs
  • optima_GUID
  • optima_SessionId
  • optima_VerificationToken

Change Cookie Settings

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Internet Explorer

Google Chrome


Contact Us

If you have any queries or would like to contact us in relation to any aspect of this cookies policy, please email us at:

Issue date: April 2021