July 2014

Claims regarding PPI may be starting to dwindle but the controversy provides some valuable lessons in how lenders should deal with misselling claims.

Payment Protection Insurance (PPI) has never been far from the headlines. Lenders have shelled out more than £12.9bn in compensation since January 2011, according to the Financial Conduct Authority (FCA), as claims management companies (CMCs) went after lenders on behalf on individual clients.

July 2014

Instructing solicitors doesn’t have to mean formal legal action.