Facts Snapshot

Facts Snapshot

We are proud of the results we achieve for our clients and customers, which include:

  • Enabling more lending by our financial services clients - we facilitated over £12 billion lending in 2016 
  • Securing market leading NPS and customer satisfaction scores
  • Achieving ‘top of panel’ KPI performance
  • Recovering over £15 billion in 2016 through our litigation and recovery services
  • Managing over £40 billion in client monies

We do this through:

  • Leveraging the customer experience expertise and operational knowledge of the wider Capita Group
  • Dedicated named case owners delivering a highly personalised service
  • Offering customer experiences that suit each customer's individual needs - both on and offline 
  • Integrated IT systems, supplemented by service digitalisation  
  • Working in partnership with our clients to deliver the service transformation they need
  • Speed of delivery and deployment
  • Legal and technical service expertise 
  • Industry leading governance and supervision
  • Multi-jurisdictional services 
Blending Legal Expertise with Operational Excellence.