We are an independently regulated law firm with an Alternative Business Structure (ABS) status, uniquely owned by a FTSE company - Capita plc.

We are proud of the results we achieve for our clients and customers, which include:

  • Enabling more lending by our financial services clients - we facilitated over £13.6 billing lending in 2020
  • Securing leading NPS and customer satisfaction scores
  • Managing over £27.4 billion in client monies

We do this through:

  • Leveraging the customer experience expertise and operational knowledge of the wider Capita Group
  • Offering customer experiences that suit each customer's individual needs - both on and offline
  • Integrated IT systems, supplemented by service digitalisation
  • Working in partnership with our clients to deliver the service transformation they need
  • Speed of delivery and deployment
  • Legal and technical service expertise
  • Industry leading governance and supervision
  • Multi-jurisdictional services

Blending Legal Expertise with Operational Excellence.

Governance and Compliance

We work in highly regulated and scrutinised markets and our sophisticated governance and control frameworks are as important to us as they are to you.

At Optima we operate our business in line with best practice and governance standards which are aligned both to our clients' regulatory frameworks as well as our own specific professional standards.

We employ the rigorous and robust financial reporting and control standards that you would expect of a FTSE company. Our Professional Standards team works independently of the operation and is responsible for providing assurance to our Board and governance committees in respect of service standards, professional ethics and regulatory compliance.

As well as our own internal standards team we are regulated by the Solicitors Regulation Authority (SRA), with our approach to quality management overseen by our internal Quality Assurance Department and in accordance with Law Society Quality Frameworks.

We are committed to maintaining a high standard of corporate governance and compliance and operate robust management structures and financial reporting process to promote accountability and knowledge sharing.

As a regulated law firm we are bound by the SRA Code of Conduct, For further information, see Legal Notices.

Click here to view our Complaint Handling Policy.

Click here to view our 2019 Diversity Information.

Gender pay gap reporting

The UK Government's gender pay reporting requirements are providing us with a good baseline and evidence from which we can develop our diversity strategy. Our data is disclosed on the government website and in our Gender Pay Gap Report.

Our People

As a modern law firm our senior team includes a mixture of partners, directors and solicitors from a variety of backgrounds. Find out who's who below…

Executive Board

Craig Underwood

Managing Director, Head of Legal Practice and Head of Finance and Administration

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Mark Tosetti

Director of Corporate Development

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Steve Parr

Director of Operations

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Professional Standards

Lucy Ellacott

Associate Director - Professional Standards

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Client Relationship Management

Duncan Wadsworth

Senior Client Relationship Manager

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Natalie Woolley

Client Relationship Manager

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